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EXCHANGE OR RETURN ITEMS
In the unlikely case you're not completely satisfied with your purchase, you can exchange or return it within 30 days. We only accept items in their original condition, unused and with the original packaging.
Return shipping costs are at your own expense. At WOOBI, sustainability is key. Therefore, we strive to make our packaging and shipping as sustainable as possible. Returns are very harmful to the environment (read, for example, this article on The Verge). To make your ordering process as conscious as possible, we have chosen to charge you for the return costs. This way, we hope to encourage you to order exactly what you need. If you're unsure about the size, check out our size guide!
Log in to your WOOBI account om de te retourneren artikel(en) aan te melden. to register the item(s) you want to return. Don't have an account yet? Create one with the email address you received your order confirmation on. Once you've logged in, you'll see your recent orders. Click 'View' next to the order you want to return items from. You'll see an overview of the relevant order. Click the 'Return items' button in the bottom right to create your return. Indicate which items you want to return by selecting the quantity in the drop-down menu. Leave the quantity of items you want to keep at 0. In the next step, indicate the reason for the return and select the desired action. Click 'Submit' in the bottom right. WOOBI will process your return request.
Once your return request has been approved, you'll receive a message from us.
After our confirmation, you can bring your return shipment to a shipping service. Send the package to:
Willem de Zwijgerlaan 128-3
1056 JV Amsterdam
We recommend that you keep the shipping receipt.
EXCHANGING AN ITEM OR RECEIVING A REFUND
Once we've processed your return, you'll receive a message from us. We'll then send you the replacement item as soon as possible. Or, if applicable, the purchase amount will be refunded within 7 days via the same payment method you used to pay.